Job Description
Are you a Detroit-based tech enthusiast looking for the ultimate work-life balance?
We are seeking a Remote Technical Support Specialist to join our elite support team. This is a fantastic opportunity to work from home with a weekend shift schedule, allowing you to enjoy your weekdays free for personal pursuits.
As a key member of our customer success team, you will leverage your technical expertise to resolve complex issues for our clients, ensuring seamless operations regardless of their location. We value professional growth, competitive compensation, and a supportive remote culture.
Responsibilities
- Provide advanced remote technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document technical solutions and customer interactions in our CRM system.
- Collaborate with cross-functional teams to resolve complex technical roadblocks.
- Maintain a high level of customer satisfaction and empathy during peak weekend hours.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Proven experience (1+ years) in technical support or customer service roles.
- Strong proficiency with remote support tools (e.g., TeamViewer, LogMeIn) and Windows/macOS operating systems.
- Excellent verbal and written communication skills.
- Must be available to work a weekend shift (Saturday and Sunday) from a home office.