Job Description
Are you a tech-savvy problem solver looking for a flexible work environment? Apex Digital Solutions is seeking a dedicated Remote Technical Support Specialist to join our elite team. Work from the comfort of your home in Memphis, TN, and enjoy the freedom of a weekend-first schedule.
As a key member of our support team, you will be the first point of contact for clients, ensuring their technical challenges are resolved efficiently and professionally. We offer a competitive compensation package, comprehensive benefits, and a culture that prioritizes work-life balance.
Responsibilities
- Provide exceptional remote technical support to clients via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Guide customers through complex technical procedures with patience and clarity.
- Document all interactions and resolutions in our CRM system accurately and timely.
- Collaborate with senior engineers to escalate complex issues and improve internal processes.
- Maintain a high level of technical knowledge through ongoing training programs.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, customer service, or a related role.
- Reliable high-speed internet connection and a distraction-free home workspace.
- Strong verbal and written communication skills.
- Must be available to work weekends (Friday through Sunday) on a rotating schedule.
- Proficiency with Microsoft Office Suite and basic troubleshooting tools.