Job Description
We are seeking a dedicated Remote Technical Support Specialist to join our growing team. If you are based in Fort Worth, TX or Virginia and are looking for a flexible Work From Home opportunity, this is your chance to advance your career with a top-tier tech firm.
As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients. We offer a competitive hourly rate and the unique benefit of a Weekend Shift schedule, allowing you to enjoy your weekdays free.
Responsibilities
- Provide professional, empathetic technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues for remote desktop environments.
- Log and track all technical issues and resolutions in the company CRM system.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Maintain high customer satisfaction scores and adhere to service level agreements.
- Stay updated on product knowledge and assist in the creation of training materials.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in technical support or customer service is highly preferred.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Willingness to work weekends and holidays as required by the shift schedule.