Job Description
Are you looking for a flexible opportunity to work from home while enjoying the freedom of a weekend shift? Milwaukee Digital Solutions is currently hiring dedicated Customer Service Representatives to join our remote team. We offer competitive pay, a supportive work environment, and the flexibility you need to balance your life.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. If you are based in the Milwaukee area and looking for a role that offers a great work-life balance, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve customer issues and complaints with empathy and efficiency to maintain high satisfaction scores.
- Assist customers with product information, troubleshooting, and account management.
- Document all interactions accurately in the CRM system.
- Collaborate with the support team to improve processes and customer experience.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Previous customer service experience is a plus but not required.
- Reliable high-speed internet connection and a quiet workspace.
- Must be available to work weekends (Saturday and Sunday) with flexible hours.
- Strong communication skills, both verbal and written.
- Proficient in using computers and basic software applications.