Job Description
Join Coastal Connect Solutions as a Remote Weekend Customer Service Specialist and enjoy the perfect work-life balance with our weekend-only schedule! We're seeking passionate professionals to deliver exceptional customer experiences from the comfort of their homes. This role offers competitive compensation, comprehensive benefits, and the flexibility of remote work while serving Virginia Beach's thriving community. Be part of a dynamic team committed to excellence in customer support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Maintain detailed customer interaction records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify and escalate complex issues to senior support specialists
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years of customer service experience
- Proficient in CRM software (Salesforce, Zendesk preferred)
- Excellent written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Weekend availability (Saturday & Sunday, 8am-8pm shifts)
- Previous remote work experience strongly preferred
- Associate degree or equivalent experience required