Job Description
Are you ready to take control of your work-life balance? Kentucky Connect Solutions is seeking a highly motivated Remote Weekend Customer Success Specialist based in Louisville, KY. Join our dynamic team and enjoy the flexibility of working from home while providing top-tier support to our clients on Saturdays and Sundays.
In this role, you will be the face of our brand during our peak weekend hours, ensuring that every customer interaction is seamless, positive, and solutions-oriented. If you have a knack for problem-solving and a passion for helping others, we want to hear from you.
Why Join Us?
- Work from the comfort of your home in Louisville, KY.
- Guaranteed weekend schedule (Saturday & Sunday) with no early morning calls.
- Competitive hourly rate and performance bonuses.
- Comprehensive training and ongoing professional development.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on weekend peak times.
- Resolve complex technical issues and account-related questions efficiently and accurately.
- Document all interactions and resolutions in our CRM system to maintain up-to-date customer records.
- Identify opportunities to upsell products or services that align with customer needs during weekend sessions.
- Collaborate with the support team during the week to ensure continuity of care for weekend tickets.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or higher preferred.
- Previous customer service experience, preferably in a technical or remote support environment.
- Must be available to work Weekends (Saturday & Sunday) on a consistent schedule.
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Proficiency with Microsoft Office Suite and CRM software (experience with Zendesk or Salesforce is a plus).