Job Description
Join our award-winning team as a Remote Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service while working flexible weekend shifts from anywhere in Indianapolis. Enjoy a collaborative virtual environment, comprehensive training, and the opportunity to make a real impact on our clients' experiences. This role is perfect for students, night owls, or anyone seeking a rewarding weekend career with competitive pay and zero commute.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical issues and provide product support for SaaS platforms
- Document cases accurately in CRM systems with detailed notes
- Collaborate with weekday teams for seamless handovers
- Meet weekly performance metrics (response time, resolution rate)
- Identify trends and escalate complex issues to senior specialists
- Participate in weekend team huddles for alignment and training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong written and verbal communication skills
- Ability to troubleshoot basic technical issues independently
- Self-motivated with reliable home office setup
- Availability to work all weekend shifts (Sat/Sun 8AM-8PM EST)
- Experience with remote work tools (Slack, Zoom, VPN)