Job Description
Join TechFlow Solutions' dynamic remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service to our clients during weekend shifts while working from the comfort of your Wichita home. Enjoy a flexible schedule, competitive pay, and opportunities for growth in a supportive environment.
As a key member of our customer experience team, you'll troubleshoot technical issues, resolve inquiries, and ensure client satisfaction. Our ideal candidate thrives in fast-paced settings and possesses excellent communication skills. Training and equipment provided.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for SaaS and hardware products
- Document interactions and maintain detailed case records
- Collaborate with on-call engineers for complex escalations
- Meet weekly performance metrics (response time, resolution rate)
- Identify trends in customer feedback for product improvement
- Adhere to security protocols for sensitive client data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer support or technical assistance
- Proficiency with CRM tools (e.g., Zendesk, Salesforce)
- Exceptional written and verbal communication skills
- Ability to troubleshoot basic networking and software issues
- Reliable high-speed internet connection
- Strong time management and multitasking abilities
- Available Saturday/Sunday shifts (6:00 AM - 6:00 PM CST)