Job Description
Join TechFlow Solutions as a Remote Weekend Customer Support Specialist and deliver exceptional service while enjoying Detroit's vibrant culture! This fully remote position offers weekend flexibility (Sat/Sun 8am-4pm EST) with competitive pay and comprehensive benefits. We're seeking tech-savvy professionals to resolve inquiries, troubleshoot issues, and represent our innovative SaaS platform. Work from anywhere in the US while supporting our growing client base.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during weekend shifts
- Troubleshoot technical issues for SaaS platform users
- Document cases accurately in CRM system and escalate complex issues
- Collaborate with weekday teams for seamless handovers
- Identify process improvements and share feedback weekly
- Maintain 95% customer satisfaction score
Qualifications
- 2+ years customer support experience
- Proficiency with remote work tools (Slack, Zendesk, Google Workspace)
- Strong troubleshooting skills for software applications
- Excellent written and verbal communication abilities
- Ability to work independently during weekend shifts
- High school diploma or equivalent; relevant certifications a plus