Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! NexaTech Solutions Inc. is seeking dynamic professionals to deliver exceptional service during weekend hours while working from the comfort of your Oklahoma City home. This role offers competitive pay, flexible scheduling, and opportunities for career growth in a fast-growing tech company. Enjoy weekend-only shifts (Saturday/Sunday) with no weekday commitments while supporting our diverse client base across the US.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during weekend shifts (Sat-Sun)
- Resolve technical issues, process orders, and troubleshoot product inquiries
- Document interactions in CRM systems with 100% accuracy
- Collaborate with weekday teams for seamless handover of complex cases
- Maintain performance metrics including response time and customer satisfaction scores
- Participate in weekend team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Reliable high-speed internet connection and quiet home office setup
- Excellent communication skills with clear professional phone demeanor
- Ability to work independently and manage time effectively during weekend shifts
- Available to work both Saturday and Sunday (8-12 hour shifts)