Job Description
Join TechFlow Solutions as a Remote Weekend Customer Support Specialist and become the voice of our brand during peak weekend hours! This fully remote position offers the flexibility to work from anywhere while delivering exceptional service to our global clientele. You'll be part of a dynamic team supporting cutting-edge SaaS products with competitive compensation and growth opportunities.
Responsibilities
- Provide 24/7 weekend support via chat, email, and phone for enterprise clients
- Resolve technical issues with CRM, ERP, and cloud-based platforms
- Document cases in Zendesk with precision and maintain SLA compliance
- Collaborate with onshore/offshore teams during handover transitions
- Identify trends and contribute to knowledge base improvements
- Upsell premium features to eligible customers
Qualifications
- 2+ years experience in remote customer support or technical troubleshooting
- Proficiency with GSuite, Zendesk, and Jira systems
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Weekend availability (Sat/Sun 6 AM - 2 PM PST)
- High-speed internet connection and quiet home office
- Experience with SaaS or tech industry preferred