Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Solutions Group is seeking a dedicated Remote Weekend Customer Support Specialist based in Houston, TX. In this role, you will be the first point of contact for our clients, ensuring their weekend experience is seamless and problem-free.
We offer a competitive salary, comprehensive benefits, and the freedom to work from the comfort of your home. If you are a problem-solver with excellent communication skills, we want to meet you.
Why Join Us?
- 100% Remote Work: Work from anywhere in Houston or beyond.
- Weekend-Only Schedule: Enjoy your weekdays free!
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Development: Ongoing training and career growth opportunities.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during weekend shifts.
- Resolve technical issues and troubleshoot common software problems efficiently.
- Document customer interactions and resolutions in our CRM system accurately.
- Collaborate with the support team to improve weekend coverage and response times.
- Escalate complex issues to senior management when necessary.
- Provide product training and guidance to new customers to ensure satisfaction.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Reliable high-speed internet and a quiet home office environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.