Job Description
Join ConnectSphere Solutions as a fully remote Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service during our peak weekend hours. This 100% work-from-home role offers competitive pay, flexible scheduling, and comprehensive training. Perfect for candidates seeking weekend-focused remote opportunities in San Antonio or Georgia. Enjoy zero commute costs while supporting innovative tech products with a global impact.
Responsibilities
- Provide Tier 1 technical support via chat, email, and phone during weekend shifts (Sat-Sun 8AM-8PM CT)
- Resolve customer inquiries regarding software platforms, billing, and account management
- Document support tickets accurately in CRM systems with detailed resolution notes
- Collaborate with weekday teams using Slack and shared documentation tools
- Escalate complex issues to Tier 2 support with clear context and troubleshooting steps
- Maintain 95% customer satisfaction score through empathetic and efficient resolutions
Qualifications
- High school diploma/GED; Associate's degree preferred in IT, Business, or Communications
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM systems (Zendesk/Salesforce) and troubleshooting tools
- Excellent written and verbal communication skills with clear articulation
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision during weekend shifts
- CompTIA A+ or equivalent technical certification a plus