Job Description
Join Our Remote Team in Charlotte, NC!
Are you seeking a role that offers the perfect work-life balance? Charlotte Digital Solutions is urgently hiring for a Remote Weekend Customer Support Specialist. We are looking for driven professionals to join our growing team based in Charlotte, NC, supporting clients nationwide from the comfort of your home.
Why You'll Love This Role:
- Flexible Schedule: Enjoy your weekdays off with our dedicated weekend shift.
- Remote Freedom: Work entirely from home or any location within the USA.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
We are seeking a detail-oriented individual to provide top-tier technical support and resolve client inquiries during peak weekend hours.
Responsibilities
- Provide exceptional technical support and troubleshooting for remote clients via chat, email, and phone.
- Manage and resolve high-volume customer tickets within established SLA (Service Level Agreement) guidelines.
- Collaborate with the Monday-Friday support team to ensure seamless knowledge sharing and handovers.
- Document all interactions, resolutions, and technical issues accurately in our CRM system.
- Maintain a high level of proficiency with proprietary software and remote support tools.
- Identify and escalate complex technical issues to senior engineering teams when necessary.
Qualifications
- High school diploma or equivalent; Associate or Bachelor's degree in IT or related field preferred.
- Previous experience in technical support, IT helpdesk, or customer service is required.
- Must be fully available to work weekends (Saturday and Sunday).
- Strong written and verbal communication skills in English.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, JIRA).