Job Description
Join NexaConnect Solutions as a Remote Weekend Customer Support Specialist and become part of our award-winning team! We're urgently seeking tech-savvy professionals to deliver exceptional customer experiences during weekend shifts from the comfort of your home. Enjoy flexible hours (24-32 hours/week), competitive pay, and comprehensive benefits while supporting cutting-edge SaaS platforms. This role offers immediate start for candidates in Oklahoma City who thrive in remote environments and value work-life balance.
Why You'll Love Working With Us:
• Industry-leading remote work infrastructure
• Weekly pay with direct deposit
• Premium health/dental/vision plans
• Professional development stipends
• Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts (Sat/Sun)
- Troubleshoot technical issues for SaaS platforms with remote diagnostic tools
- Document interactions in CRM system with 98% accuracy
- Collaborate with weekday support teams for complex issue escalation
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in bi-weekly virtual team meetings and training sessions
- Adhere to strict security protocols for customer data handling
Qualifications
- 2+ years customer support experience in remote or hybrid settings
- Proficiency with CRM systems (Zendesk/Salesforce preferred)
- Strong troubleshooting skills for software/web applications
- Excellent written/verbal communication with neutral accent
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexibility to cover rotating weekend shifts (6am-2pm or 2pm-10pm)
- High school diploma; associate degree preferred