Job Description
Join TechFlow Solutions as a Remote Weekend Customer Support Specialist and deliver exceptional service to our clients while enjoying work-life balance. This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to thrive professionally without commuting. You'll be the frontline advocate for our SaaS platform, resolving inquiries with precision and empathy while contributing to our industry-leading customer satisfaction metrics.
We provide state-of-the-art equipment, ongoing training, and a supportive virtual environment where your expertise will directly impact our growth. If you're a dedicated professional seeking weekend-focused remote work in Charlotte's dynamic tech ecosystem, this opportunity is tailored for you.
Responsibilities
- Resolve complex technical and billing inquiries via phone, chat, and email during weekend shifts (Sat-Sun)
- Document cases in Salesforce with detailed notes and resolution steps
- Collaborate with Tier 2 support teams for escalations during peak hours
- Maintain 95%+ customer satisfaction score through personalized solutions
- Contribute to knowledge base articles for common weekend support scenarios
- Monitor ticket queues with 15-minute response time SLA adherence
Qualifications
- 3+ years customer support experience in SaaS or tech industry
- Proven ability to troubleshoot software/hardware issues remotely
- Weekend availability with flexible scheduling during Sat-Sun shifts
- Proficiency in CRM platforms (Salesforce preferred)
- Strong written/verbal communication skills
- CompTIA A+ or equivalent technical certification
- Home office setup with reliable high-speed internet