Job Description
Are you looking for a flexible remote position that fits your weekend lifestyle? Zenith Global Services is seeking a highly motivated Remote Weekend Customer Support Specialist to join our rapidly expanding team. Based in Georgia, we offer a fully remote work environment that allows you to earn a competitive salary while enjoying the freedom of working from home. We are currently hiring for our weekend support rotation, providing a great work-life balance for those who prefer a Friday-Sunday schedule.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved with precision and empathy. We are looking for individuals who thrive in a dynamic environment and are committed to delivering excellence in every interaction.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Georgia or Oklahoma City.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Weekend Flexibility: Enjoy your weekdays free while we handle the weekend coverage.
- Professional Growth: Opportunities for advancement within a global tech company.
Responsibilities
- Manage and respond to incoming customer inquiries via email, phone, and live chat during weekend shifts.
- Resolve technical issues and troubleshoot customer problems efficiently and accurately using our knowledge base.
- Maintain a high level of customer satisfaction (CSAT) and strictly adhere to service level agreements (SLAs).
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the weekday support team to ensure seamless handovers and issue resolution.
- Identify trends in customer issues and relay them to the management team for continuous improvement.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field preferred.
- Previous experience in customer support, technical helpdesk, or remote customer service is required.
- Must be available to work weekends (Saturday and Sunday) with flexibility for overtime during peak seasons.
- Reliable high-speed internet connection and a quiet home office environment.
- Proficiency in Microsoft Office Suite and basic troubleshooting software.
- Strong written and verbal communication skills with a focus on empathy.