Job Description
Join TechConnect Solutions as a Remote Weekend Customer Support Specialist and become a vital part of our award-winning team! We're seeking tech-savvy professionals to deliver exceptional customer experiences during weekend shifts while working from the comfort of your Detroit home. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting our diverse client base. This is your opportunity to build a rewarding career without commuting – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Troubleshoot technical issues for enterprise clients using diagnostic tools
- Document cases in CRM systems with detailed resolution notes
- Collaborate with weekday teams for seamless handover of complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Identify trends and propose process improvements
- Participate in weekend-specific training sessions
Qualifications
- 2+ years of customer support experience, preferably in SaaS/tech
- Exceptional written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home office setup
- Ability to troubleshoot basic network/connectivity issues
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 12-hour weekend shifts (6am-6pm EST)
- High school diploma or equivalent required