Job Description
Join Coastal Connect Solutions as a Remote Weekend Customer Support Specialist and deliver exceptional service while enjoying the flexibility of weekend-only remote work. We're seeking tech-savvy professionals to serve our Long Beach-based clients through digital channels. This role offers competitive compensation, a supportive virtual team environment, and the opportunity to build your customer service career on your terms.
As a key member of our weekend support team, you'll resolve inquiries, troubleshoot technical issues, and maintain high customer satisfaction metrics. All equipment is provided, and training is comprehensive to ensure your success from day one.
Responsibilities
- Respond to customer inquiries via email, chat, and phone during weekend shifts
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with weekday teams to ensure seamless service continuity
- Identify trends and escalate complex issues to senior specialists
- Maintain 95%+ customer satisfaction score across all interactions
- Complete weekly performance reports and improvement action plans
Qualifications
- Minimum 1 year customer service experience in remote or hybrid environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- Ability to troubleshoot basic technical issues independently
- Reliable high-speed internet connection and quiet home office
- Flexibility to work Saturday/Sunday shifts (8:00 AM - 8:00 PM PT)
- Experience with B2B SaaS products preferred
- Associate degree or equivalent technical certification