Job Description
Join Memphis Tech Solutions as a Remote Weekend Customer Support Specialist and enjoy flexible weekend hours while making a real impact! We're seeking tech-savvy professionals to deliver exceptional customer experiences from the comfort of their homes. This role offers competitive pay, full benefits eligibility, and opportunities for growth in a dynamic tech environment.
Our ideal candidate thrives in remote settings, possesses outstanding problem-solving skills, and values work-life balance. You'll be the first point of contact for resolving technical inquiries, ensuring customer satisfaction, and representing our brand with excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun 8am-8pm CST)
- Troubleshoot technical issues for software products using remote diagnostic tools
- Maintain detailed customer interaction logs in CRM systems
- Collaborate with weekday support teams for seamless issue escalation
- Document knowledge base articles to improve self-service options
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home office setup
- Flexible availability for weekend shifts (8am-8pm Sat/Sun)
- Basic familiarity with Windows/macOS operating systems