Job Description
Join TechConnect Solutions and become part of our award-winning remote team! We're seeking dedicated Weekend Customer Support Specialists to deliver exceptional service to our clients during weekend shifts. Enjoy the flexibility of working from anywhere in Milwaukee while supporting cutting-edge technology solutions. This role offers competitive pay, comprehensive training, and a supportive virtual environment.
Why TechConnect? We pride ourselves on innovation, employee growth, and work-life balance. As a weekend specialist, you'll gain valuable experience in customer service and technical troubleshooting while maintaining a weekday schedule for your personal pursuits.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Troubleshoot technical issues for software, hardware, and network connectivity
- Document interactions and resolve cases using our CRM system
- Collaborate with weekday teams for seamless customer handoffs
- Meet performance metrics for response time and resolution rate
- Identify and escalate complex technical issues to senior specialists
- Contribute to knowledge base improvements and training materials
Qualifications
- 1+ years of customer service or technical support experience
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 8am-8pm shifts)
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- High school diploma or equivalent; associate's degree preferred