Job Description
Join TechGlobal Solutions as a Remote Weekend Customer Support Specialist and become part of our award-winning team providing exceptional service to clients nationwide. This 100% work-from-home position offers the flexibility to excel while making a meaningful impact. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment designed for your success. Weekend availability (Saturday/Sunday) is required. Apply today and transform your weekends into a rewarding career opportunity!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Resolve technical issues for SaaS products with accuracy and empathy
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with weekday teams to ensure seamless customer experiences
- Meet performance metrics including CSAT scores and resolution times
- Identify trends and contribute to process improvement initiatives
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or technical support experience
- Strong troubleshooting skills for software/hardware issues
- Exceptional written and verbal communication abilities
- Proficient with CRM tools (Salesforce, Zendesk) and Microsoft Office
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating virtually
- Weekend availability (Saturday/Sunday, 8 AM - 6 PM MST) mandatory