Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! GlobalTech Solutions is seeking tech-savvy communicators to deliver exceptional service during weekend shifts. Enjoy 100% work-from-home flexibility while supporting our growing client base with cutting-edge technology solutions. This role offers competitive compensation, comprehensive training, and opportunities for advancement within our innovative organization.
Why Work With Us?
- 100% remote work environment
- Weekend-only schedule (Sat/Sun)
- Industry-leading benefits package
- Career development programs
- Collaborative virtual culture
Responsibilities
- Provide technical support via phone, email, and chat systems
- Troubleshoot software/hardware issues for enterprise clients
- Document cases accurately in CRM platforms
- Collaborate with Tier-2 engineers for complex escalations
- Maintain customer satisfaction metrics (CSAT >90%)
- Adhere to SLA response time standards
- Participate in bi-weekly team syncs
Qualifications
- 2+ years customer support experience
- Proficiency with Windows/macOS systems
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- High-speed home internet connection
- Ability to work weekends consistently
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk/Jira platforms