Job Description
Join FlowConnect Solutions as a Remote Weekend Customer Support Specialist and transform your weekends into rewarding career opportunities! We're seeking tech-savvy professionals to deliver exceptional customer experiences from the comfort of their homes in Miami. This 100% remote position offers competitive pay, flexible scheduling, and the chance to work with cutting-edge technology. Enjoy weekends off during the week while making a real impact on our global customer base. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Resolve technical issues via phone, chat, and email for enterprise clients
- Document cases in CRM systems with precision and timeliness
- Collaborate with Tier 2 engineers on complex escalations
- Conduct proactive outreach for customer satisfaction surveys
- Maintain 95% SLA adherence across weekend shifts
- Train on new product releases quarterly
- Generate weekly performance reports
Qualifications
- 2+ years technical support experience
- Proficiency in Zendesk and Salesforce
- Fluent English with clear communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home workspace
- Microsoft 365 and Google Workspace expertise
- Valid Florida driver's license (background check required)
- Weekend availability: Sat-Sun 6AM-2PM EST