Job Description
Are you seeking a flexible career path that allows you to enjoy your weekends while maintaining a full-time income? Horizon Support Services is looking for a dedicated Remote Weekend Customer Success Manager to join our expanding team in Kansas City, Missouri. This is a 100% Work From Home position, perfect for those who value autonomy and want to work from the comfort of their own home.
In this role, you will be the first point of contact for our valued clients during peak weekend hours. You will troubleshoot technical issues, provide high-level support, and ensure our customers have a seamless experience. We prioritize work-life balance and offer a competitive salary with comprehensive benefits.
Responsibilities
- Manage and resolve incoming customer support tickets via email, chat, and phone during weekend shifts.
- Provide technical troubleshooting and guidance for our SaaS platform to ensure high customer satisfaction scores.
- Document customer interactions and issue resolutions in our CRM system accurately and efficiently.
- Collaborate with the week-day support team to escalate complex issues and share feedback.
- Proactively identify opportunities to improve our weekend support processes and documentation.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field is preferred.
- Previous experience in customer support, technical support, or a help desk role is required.
- Must be available to work weekends (Saturday and Sunday) and have a reliable high-speed internet connection.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce) is a plus.