Job Description
Are you looking for a rewarding remote career with a focus on weekend shifts? Apex Digital Systems is hiring a Weekend Support Specialist to join our elite customer service team. Based in the heart of Wichita, KS, this role offers the perfect work-life balance you've been looking for.
Overview:
We are seeking a detail-oriented individual to handle high-volume customer support during peak weekend hours. You will be the first point of contact for our clients, resolving technical issues and providing top-tier service from the comfort of your home.
Why Apply?
- Competitive Pay: Earn between $18.00 - $24.50 per hour.
- Flexible Schedule: Work 5 shifts per weekend (Saturday & Sunday).
- No Commute: Fully remote position for residents of Wichita, KS and nationwide.
- Growth Opportunities: Clear career progression within the tech support sector.
Responsibilities
- Provide exceptional customer support via chat, email, and phone during Saturday and Sunday shifts.
- Diagnose and troubleshoot software and hardware issues for clients.
- Maintain a positive and professional demeanor under pressure.
- Document all customer interactions and resolutions in our CRM system.
- Identify trends in customer feedback and communicate them to the product team.
- Ensure 100% customer satisfaction ratings on every shift.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, technical support, or call center environments.
- Must be available to work a consistent 5-shift weekend schedule (Sat & Sun).
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite and CRM software.