Job Description
Join FieldConnect Solutions as a Remote Weekend Equipment Technician and revolutionize how we support our clients! We provide all necessary equipment – laptops, diagnostic tools, and specialized software – so you can deliver exceptional service from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and the unique opportunity to work weekends while maintaining a work-life balance. As a key member of our technical support team, you'll troubleshoot complex industrial equipment issues, collaborate with global engineers, and contribute to cutting-edge remote maintenance solutions. If you're passionate about technology and thrive in independent, flexible environments, this career path is designed for you.
Responsibilities
- Diagnose and resolve industrial equipment malfunctions remotely using provided diagnostic tools
- Execute scheduled maintenance procedures on client machinery via guided digital protocols
- Document technical issues and resolutions in our proprietary CRM system
- Collaborate with field technicians to coordinate on-site interventions when needed
- Train clients on equipment operation and basic troubleshooting via video conferencing
- Update equipment firmware and software using secure remote access protocols
- Participate in weekend rotational on-call support for critical system failures
Qualifications
- Associate degree in Engineering Technology or related field (or equivalent experience)
- 3+ years of industrial equipment maintenance or technical support experience
- Proficiency with remote diagnostic software and virtual machine environments
- Ability to work independently with minimal supervision during weekend shifts
- Strong problem-solving skills for complex mechanical/electrical systems
- Valid driver's license and willingness to travel <10% for equipment calibration
- CompTIA A+ or similar technical certification preferred