Job Description
Join our dynamic remote team as a Weekend IT Support Specialist in Oklahoma City! This role offers the perfect blend of technical challenge and work-life balance, supporting our clients during weekend hours while working from the comfort of your home. You'll be the frontline hero resolving technical issues, ensuring seamless digital experiences for users across diverse industries. We're seeking a customer-focused tech enthusiast who thrives in autonomous environments and values weekend flexibility. Enjoy competitive compensation, comprehensive training, and a supportive culture that celebrates remote work excellence.
Responsibilities
- Provide remote technical support via phone, email, and chat during weekend shifts (Saturday/Sunday)
- Troubleshoot and resolve hardware/software issues including OS, networking, and cloud applications
- Document all support cases in ticketing systems with detailed resolution steps
- Collaborate with Tier 2 engineers to escalate complex technical problems
- Conduct remote system diagnostics and implement security protocols
- Maintain high customer satisfaction scores through empathetic communication
- Support after-hours maintenance windows and system updates
Qualifications
- 2+ years of technical support experience with remote work exposure
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+, Network+, or equivalent certification preferred
- Exceptional problem-solving skills with analytical mindset
- Strong written/verbal communication abilities for diverse audiences
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 8am-8pm shifts)
- High-speed internet connection and quiet home office setup