Job Description
Are you a tech-savvy problem solver seeking the ultimate work-life balance? ApexTech Solutions is looking for a Remote Weekend IT Support Specialist based in Los Angeles to join our elite technical team. Enjoy the flexibility of working from home while supporting our enterprise clients during off-hours.
We are committed to providing top-tier technical assistance to our users, ensuring business continuity regardless of the day. This is a fantastic opportunity for LA-based professionals to maintain a full-time schedule with a rewarding weekend focus.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Los Angeles.
- Weekend Flexibility: Enjoy your weekdays free while working a structured weekend shift.
- Competitive Compensation: Earn a competitive hourly rate with performance bonuses.
- Modern Tech Stack: Work with cutting-edge tools and cloud-based platforms.
Responsibilities
- Ticket Resolution: Provide Tier 2 technical support for hardware, software, and network issues via remote access tools.
- System Monitoring: Monitor server health and system performance during off-hours to ensure minimal downtime.
- User Assistance: Guide remote users through troubleshooting steps and password resets efficiently.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation in the CRM system.
- Security Compliance: Enforce security protocols and assist with software patching and updates.
- Incident Response: React swiftly to critical alerts and coordinate with on-call team members if escalation is needed.
Qualifications
- Experience: 2+ years of experience in IT Support, Helpdesk, or a related technical field.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent professional certification (e.g., CompTIA A+, Network+).
- Availability: Must be available to work weekends (Saturday and Sunday) with consistent hours.
- Communication: Excellent written and verbal communication skills to interact with diverse users.
- Tools: Proficiency with remote desktop software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, ServiceNow).
- Reliability: Stable high-speed internet connection and a dedicated home workspace.