Job Description
Join TechFlow Solutions as a Remote Weekend IT Support Specialist and become the backbone of our clients' digital operations. This fully remote position offers the unique flexibility of weekend-only shifts while delivering critical technical support to businesses across Charlotte, NC. We're seeking a dedicated professional who thrives in autonomous environments and is passionate about solving complex IT challenges. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies—all while maintaining a healthy work-life balance.
What You'll Love:
- Fixed weekend schedule (Sat/Sun 8 AM - 6 PM EST)
- 100% remote work with company-provided equipment
- Clear career progression path
- Collaborative virtual team environment
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Diagnose and resolve complex system outages during weekend production windows
- Document all support cases in ServiceNow with detailed technical notes
- Collaborate with on-call engineers during critical incident escalations
- Conduct proactive system health checks and maintenance tasks
- Train end-users on new technologies and security protocols
- Generate weekly performance reports for the support team lead
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CCNA or CompTIA Security+ certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong understanding of cloud infrastructure (AWS/Azure)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Zendesk)
- Weekend availability is non-negotiable