Job Description
Join our innovative team as a Remote Weekend IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional remote technical support during weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to work from anywhere while solving complex IT challenges for our Cleveland-based clients. If you're passionate about technology and thrive in autonomous environments, this role is your perfect match.
Our ideal candidate will provide seamless remote troubleshooting, maintain system security protocols, and document all technical activities with precision. This position offers growth opportunities within a dynamic company that values work-life balance and continuous learning.
Responsibilities
- Provide remote technical support for hardware, software, and network issues during weekend shifts
- Diagnose and resolve complex IT problems via phone, chat, and remote access tools
- Document all support tickets, solutions, and system changes in CRM software
- Collaborate with weekday support teams to ensure seamless service continuity
- Implement cybersecurity best practices and maintain system integrity
- Conduct periodic system maintenance and updates during low-traffic periods
- Train end-users on IT protocols and self-service solutions
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of remote IT support experience with weekend shift availability
- Proficiency in Windows/macOS, network troubleshooting, and cloud services
- Strong diagnostic skills with experience in ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+/Network+ certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with cybersecurity protocols and data protection standards