Job Description
We are seeking a highly motivated Remote Weekend IT Support Specialist to join our growing team in Texas. This role is perfect for tech enthusiasts looking for a flexible schedule with the security of a full-time position. As part of our 'Equipment Provided' initiative, we ensure you have a high-performance laptop, monitor, and ergonomic headset to facilitate your work from home.
During the weekend shift, you will be the critical link between our clients and our technical infrastructure, ensuring minimal downtime and maximum satisfaction.
Responsibilities
- Provide first-level technical support via phone and remote desktop tools for hardware and software issues.
- Manage and resolve incoming help desk tickets within established SLA (Service Level Agreement) timeframes.
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and office productivity software.
- Collaborate with the on-site support team during Monday mornings to hand over critical issues and ensure continuity of service.
- Maintain accurate records of all support interactions in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is a plus.
- 1+ years of experience in technical support, IT help desk, or customer service.
- Availability to work weekends (Saturday and Sunday) on a rotating schedule.
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical users.