Job Description
Join TechFlow Solutions as a Remote Weekend IT Support Specialist and be part of our dynamic team serving Houston's thriving tech sector. This premium weekend shift (Saturday-Sunday, 8 AM - 8 PM) offers competitive compensation, flexible scheduling, and career growth opportunities. Enjoy 100% remote work while providing critical technical support to enterprise clients across Texas. We pride ourselves on fostering an inclusive culture with quarterly team meetups and comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems via remote channels
- Diagnose and resolve complex network, cloud infrastructure, and cybersecurity issues
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with on-call engineers during critical incidents and escalations
- Conduct weekly system health checks and preventive maintenance tasks
- Train junior staff on troubleshooting methodologies and company protocols
- Participate in monthly IT process improvement initiatives
Qualifications
- 3+ years of enterprise IT support experience with weekend shift exposure
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong troubleshooting skills for Windows/Linux environments and Azure/AWS platforms
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision during weekend shifts
- Valid Texas driver's license for occasional on-site hardware maintenance
- Flexible availability to cover weekend shifts (Sat/Sun, 8 AM-8 PM CST)