Job Description
Join our innovative remote team as a Weekend Shift Customer Support Specialist! We're seeking tech-savvy individuals passionate about delivering exceptional customer experiences from the comfort of their home office. This flexible weekend position (Saturday/Sunday) offers competitive pay, full benefits, and the opportunity to work with Detroit's leading digital services provider. Enjoy a supportive remote culture with cutting-edge tools and career growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain detailed customer interaction records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Participate in weekly remote training sessions and performance reviews
- Identify process improvements to enhance customer satisfaction
Qualifications
- High school diploma; associate degree preferred
- 1+ years customer service or technical support experience
- Proficient with remote collaboration tools (Zoom, Slack, CRM)
- Exceptional communication and problem-solving abilities
- Reliable high-speed internet and dedicated home workspace
- Availability for 100% weekend shifts (Sat/Sun 8AM-5PM EST)
- Ability to type 40+ WPM with strong attention to detail