Job Description
Are you looking for a flexible remote job with weekend hours? We are seeking a dedicated Customer Support Specialist to join our Los Angeles-based team. Enjoy the freedom of working from home while supporting our clients during high-traffic periods.
Why Join Us?
- 100% Remote Work from anywhere in the US.
- Flexible weekend shifts (Sat & Sun).
- Competitive hourly rate.
Responsibilities
- Provide exceptional technical and product support to customers via chat, email, and phone.
- Manage and resolve incoming support tickets within a strict SLA.
- Adhere to the weekend shift schedule with high reliability.
- Collaborate with the engineering team to document bugs and feature requests.
- Maintain a high level of data privacy and security compliance.
- Assist in onboarding new remote team members.
Qualifications
- High school diploma or equivalent (Associate degree preferred).
- Proven experience in a remote customer service or technical support role.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work weekend shifts and flexible hours as needed.
- Strong written and verbal communication skills.
- Familiarity with CRM software and remote collaboration tools (Zoom, Slack).