Job Description
Join TechConnect Solutions for a fully remote weekend shift position offering the perfect work-life balance! We're seeking dedicated professionals in Kansas City, MO and California to deliver exceptional customer support from home. Enjoy competitive pay, comprehensive benefits, and the freedom to work anywhere in the US.
As a Remote Weekend Shift Specialist, you'll be the backbone of our customer experience team, resolving complex technical issues with precision and care. This role requires weekend availability (Saturday/Sunday) and offers a unique opportunity to advance your career while maintaining personal commitments.
Responsibilities
- Provide exceptional technical support via phone, email, and chat during weekend shifts
- Resolve hardware/software issues for enterprise clients with 95% first-contact resolution
- Document all interactions in CRM systems with detailed case notes
- Collaborate with cross-functional teams during critical incidents
- Proactively identify trends to improve customer experience
- Maintain 99.9% uptime for assigned support queues
- Participate in weekend on-call rotations for escalations
Qualifications
- 3+ years in technical support or customer service role
- Expert knowledge of Windows/macOS and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Proven ability to troubleshoot networking issues remotely
- Exceptional written/verbal communication skills
- Experience with Zendesk/Jira ticketing systems
- Self-starter with strong time management skills
- Reliable high-speed internet connection