Job Description
Join FlexiCare Solutions as a Remote Weekend Support Specialist and transform your weekends into rewarding work! We're seeking tech-savvy individuals to provide exceptional customer support during weekend hours while enjoying the freedom of remote work. This flexible position allows you to maintain work-life balance while contributing to our innovative healthcare technology platform.
Our ideal candidate thrives in dynamic environments and values autonomy. With competitive hourly pay and a supportive virtual team, you'll have the opportunity to grow professionally while serving diverse clients across the Pacific Northwest and North Carolina. No commute, no office politicsājust impactful work on your terms.
Responsibilities
- Delveicate technical support for healthcare software via phone, chat, and email during weekend shifts
- Document client interactions and troubleshoot complex issues using our proprietary ticketing system
- Collaborate with cross-functional teams to resolve escalated cases and improve user experience
- Contribute to weekend system monitoring and proactive maintenance
- Train clients on platform features during onboarding sessions
- Maintain detailed knowledge base articles for self-service resources
- Participate in virtual team huddles to align on weekly priorities
Qualifications
- 2+ years of technical support experience in healthcare IT or SaaS environments
- Proficiency with remote work tools (Zoom, Slack, Jira)
- Strong troubleshooting skills for web-based applications and databases
- Weekend availability (Saturday/Sunday, 8am-8pm PT)
- Excellent written and verbal communication abilities
- HIPAA compliance certification preferred
- Self-motivated with ability to work independently
- Associate's degree in IT or related field required