Job Description
Join TechGlobal Solutions as a Remote Weekend Support Specialist and transform your career with 100% work-from-home flexibility! We're seeking dedicated professionals to deliver exceptional customer support during weekend shifts while enjoying Atlanta's vibrant culture. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading clients—all from the comfort of your home office. If you thrive in remote environments and excel in weekend schedules, apply today to become part of our innovative team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during weekend shifts
- Resolve complex customer issues using remote diagnostic tools and CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions and maintain detailed case histories in Salesforce
- Identify and escalate recurring issues to senior technical teams
- Maintain 95%+ customer satisfaction metrics through quality interactions
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, and remote desktop tools
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues without in-person support
- Strong time management with proven weekend shift reliability
- CompTIA A+ or equivalent technical certification preferred
- High-speed internet connection and dedicated home office space