Job Description
Join TechFlow Solutions as a Remote Weekend Support Specialist and elevate your career while enjoying Colorado's mountain views from your home office. We're seeking tech-savvy professionals to provide exceptional customer support during weekend shifts (Saturday-Sunday). This role offers 100% remote flexibility, competitive compensation, and opportunities for growth in a dynamic tech environment.
As a key member of our support team, you'll troubleshoot technical issues, resolve customer inquiries, and contribute to our mission of delivering seamless digital experiences. Our weekend shift operates 8 AM - 8 PM MST, with flexible scheduling options available.
What We Offer:
- 100% remote work with modern equipment provided
- Competitive weekend shift differential pay
- Comprehensive health benefits (medical/dental/vision)
- Professional development stipend
- Paid time off and company holidays
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and email during weekend shifts
- Diagnose and resolve hardware/software issues for enterprise clients
- Document support cases in CRM system with detailed resolution notes
- Collaborate with on-call engineers for complex escalation scenarios
- Monitor system alerts and proactively address potential outages
- Contribute to knowledge base with troubleshooting guides
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- 2+ years in technical support or customer service role
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience working in remote or hybrid environments
- CompTIA A+ or equivalent certification preferred
- Ability to work independently during weekend shifts
- High-speed home internet connection required