Job Description
Join NexusTech Solutions as a Remote Weekend Support Specialist and enjoy weekend flexibility with full equipment provided! We're hiring immediately for remote positions based in Houston, TX or North Carolina. Work Saturdays and Sundays from home while supporting cutting-edge technology solutions. No commute, no equipment costs – we provide everything you need to succeed!
What We Offer:
- Competitive hourly pay ($22-$28)
- Company-issued laptop, headset, and peripherals
- Comprehensive training and certification
- Flexible weekend scheduling options
- Health benefits for part-time employees
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during weekend shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document all cases in CRM system with detailed resolution notes
- Collaborate with on-call engineers for complex escalations
- Maintain high customer satisfaction scores (CSAT >95%)
- Adhere to SLA response times and security protocols
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in technical support or customer service
- CompTIA A+ or similar certification (or willingness to obtain)
- Must reside in Houston, TX or North Carolina
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexible availability for weekend shifts (Sat/Sun)