Job Description
Join TechSolve Solutions as a Remote Weekend Support Specialist and enjoy the perfect blend of flexibility and career growth! We're hiring immediately for full-time weekend shift roles offering competitive compensation and company-provided equipment. Work from anywhere in Houston while delivering exceptional technical support to our clients. This is your chance to join a dynamic team that values work-life balance and professional development. Apply today and transform your weekends into rewarding career opportunities!
Responsibilities
- Provide remote technical support and troubleshooting for enterprise clients during weekend shifts
- Manage customer inquiries via phone, email, and chat with exceptional service standards
- Utilize company-provided hardware/software to diagnose and resolve technical issues
- Document all interactions and maintain accurate records in CRM systems
- Collaborate with weekday support teams to ensure seamless service continuity
- Continuously update technical knowledge through company training programs
- Monitor system alerts and proactively address potential service disruptions
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 2+ years in customer service or technical support role
- Strong troubleshooting skills with Windows/macOS and networking fundamentals
- Exceptional written and verbal communication abilities
- Reliable home office setup with dedicated workspace
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts (Sat/Sun) and occasional holidays
- Proficiency with remote desktop tools and ticketing systems