Job Description
Join our dynamic remote team as a Weekend Support Specialist in Fort Worth! This flexible work-from-home role offers competitive compensation while supporting cutting-edge tech solutions. Enjoy weekend shifts with no commute, competitive benefits, and opportunities for career growth. Perfect for tech-savvy professionals seeking work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and email during weekend shifts
- Troubleshoot software/hardware issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain high customer satisfaction metrics
- Stay updated on product knowledge through continuous training
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of customer support or technical experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts
- Reliable high-speed internet connection
- Basic knowledge of Windows/macOS ecosystems