Job Description
Are you a detail-oriented problem solver looking for a flexible schedule? Apex Digital Solutions is currently hiring a Remote Weekend Support Specialist to join our growing team. This role is perfect for professionals based in Raleigh, NC, or available to work remotely across Georgia who want to enjoy their weekdays while maintaining a steady income.
We are a forward-thinking technology company dedicated to providing top-tier support to our clients. As a Weekend Support Specialist, you will be the first point of contact for our valued customers, ensuring seamless service delivery during critical peak hours. If you thrive in a dynamic environment and have a passion for technology, we want to hear from you.
Why Join Apex Digital Solutions?
- Remote-First Culture: Work from home with the flexibility to manage your schedule.
- Weekend Flexibility: Enjoy your weekdays off while earning a competitive salary.
- Modern Benefits: Comprehensive health coverage, paid time off, and professional development opportunities.
Responsibilities
- Provide high-quality technical support and customer service via phone, email, and live chat to clients in the Raleigh and Georgia regions.
- Diagnose and troubleshoot software and hardware issues for remote and on-site users.
- Document all interactions and resolutions in our CRM system to maintain accurate records.
- Collaborate with the engineering and product teams to escalate complex technical issues and provide feedback on user experience.
- Maintain a high level of availability during assigned weekend shifts to ensure minimal downtime for our clients.
- Conduct regular training sessions to stay updated on new product features and support protocols.
Qualifications
- High school diploma or equivalent; Associate's degree or Bachelor's degree in IT, Computer Science, or related field is a plus.
- Proven experience in customer support, technical helpdesk, or IT support roles.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Reliable internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively during weekend shifts.
- Familiarity with remote desktop tools, CRM software, and ticketing systems.