Job Description
Join our dynamic team as a Remote Weekend Tech Support Specialist! We're urgently hiring tech-savvy professionals in Oklahoma City to deliver exceptional customer support during weekend shifts. Enjoy the flexibility of remote work with all equipment provided – including laptop, headset, and software. This full-time role offers competitive compensation, comprehensive training, and opportunities for career growth in a supportive environment. If you're passionate about technology and helping others, apply today to become part of our innovative team!
Responsibilities
- Provide remote technical support via phone, email, and chat for customers across the US
- Troubleshoot hardware/software issues and implement effective solutions
- Document customer interactions and maintain detailed support records
- Collaborate with cross-functional teams to resolve complex technical problems
- Adhere to security protocols and company SLAs for response times
- Continuously expand technical knowledge through self-study and training modules
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- 1+ years of technical support or customer service experience
- Proficiency with Windows/macOS operating systems and basic networking
- Strong problem-solving skills and ability to work independently
- Excellent verbal/written communication and active listening abilities
- Must be available to work Saturdays and Sundays (10 AM - 6 PM CT)
- Reliable high-speed internet connection at home