Job Description
Join ConnectHome Solutions as a Remote Weekend Tech Support Specialist and transform your weekends into rewarding opportunities! We provide all necessary equipment including laptop, headset, and software—just bring your expertise and passion for helping others. This fully remote role offers flexible weekend shifts while supporting customers across the United States. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment.
Responsibilities
- Resolve technical issues via phone, chat, and email for residential and small business clients
- Install, configure, and troubleshoot network hardware/software remotely
- Document cases accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex technical problems
- Maintain high customer satisfaction scores through empathetic communication
- Stay updated on emerging technologies and product knowledge
- Adhere to security protocols and data protection standards
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional problem-solving and customer communication skills
- Ability to work independently with minimal supervision on weekends
- CompTIA A+ or equivalent certification preferred
- High-speed home internet and dedicated workspace
- Flexibility to work rotating weekend shifts (Sat/Sun)