Job Description
Join our award-winning remote team as a Weekend Technical Specialist! We provide all necessary equipment – including high-performance laptop, dual monitors, and noise-canceling headset – so you can deliver exceptional technical support from the comfort of your home. This role offers competitive pay, comprehensive benefits, and opportunities for career growth while maintaining a healthy work-life balance.
Why You'll Love Working With Us:
- Industry-leading equipment provided at no cost
- Consistent weekend schedule (Sat-Sun 8am-8pm)
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Provide Tier 2 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues on company-provided equipment
- Document all interactions in CRM systems with detailed resolution notes
- Collaborate with weekday teams for complex issue escalation
- Conduct remote system configurations and software installations
- Monitor ticket queues with SLA adherence
- Participate in weekly cross-team knowledge sessions
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection required (minimum 50 Mbps)
- Dedicated, quiet workspace at home