Job Description
Join our award-winning remote support team and deliver exceptional technical assistance during weekend hours! CloudTech Solutions Inc. is seeking a passionate Weekend Technical Support Specialist to resolve complex IT issues for our Denver-based clients. Enjoy competitive pay, flexible scheduling, and a supportive remote work environment while helping businesses maintain seamless operations. This role requires weekend availability (Sat-Sun) and offers full benefits for part-time employees.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for enterprise clients
- Troubleshoot complex network, cloud, and hardware issues using diagnostic tools
- Document cases meticulously in Zendesk with detailed resolution steps
- Collaborate with on-call engineers during escalated incidents
- Maintain 95%+ customer satisfaction score through proactive communication
- Conduct system health checks and security audits during weekend shifts
- Train users on new technologies and best practices
Qualifications
- 3+ years in technical support with cloud infrastructure experience
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Active Directory, and Azure/AWS environments
- Exceptional written and verbal communication skills
- Ability to troubleshoot independently with minimal supervision
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Available to work Saturdays and Sundays (8 AM - 6 MT)
- Must be based in Colorado for timezone alignment