Job Description
Are you looking for a rewarding career that offers the perfect work-life balance?
Memphis Digital Systems is seeking a dedicated Remote Weekend Technical Support Specialist to join our rapidly growing team. In this role, you will provide critical technical assistance to our clients while enjoying the flexibility of working from home on weekends.
We are looking for problem-solvers who thrive in a remote environment and can deliver exceptional customer service with minimal supervision.
Responsibilities
- Provide top-tier technical support to customers via chat, email, and phone during weekend shifts.
- Troubleshoot and resolve hardware and software issues for remote employees and clients.
- Document all technical interactions and resolutions in our CRM system accurately and timely.
- Collaborate with the Monday-Friday support team to escalate complex issues and share knowledge.
- Maintain a high level of customer satisfaction and adhere to service level agreements (SLAs).
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification preferred.
- Previous experience in technical support or customer service is highly desirable.
- Strong computer literacy, including proficiency in Microsoft Office Suite and Windows/macOS operating systems.
- Reliable high-speed internet connection and a quiet home workspace environment.
- Ability to work rotating weekends (Saturday and Sunday) with flexibility for occasional holidays.
- Excellent communication skills, both written and verbal.