Job Description
Are you looking for a 100% Work From Home opportunity with a competitive weekend shift schedule?
Nexus Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite remote team. We are proud to offer a fully remote environment for candidates based in Albuquerque, NM, and surrounding areas. If you excel in a fast-paced setting and enjoy helping others solve complex technical issues, we want to hear from you.
Why Join Us?
- 100% Remote Work: No commute, flexible hours, and the ability to work from anywhere in New Mexico.
- Weekend Shifts: Enjoy a competitive schedule with weekend availability requirements.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Tools: Work with the latest CRM and helpdesk software.
We are looking for a problem-solver who can represent our brand with professionalism and empathy. Join our team and take your career to the next level from the comfort of your home office in Albuquerque.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone regarding software, hardware, and network issues.
- Diagnose and resolve complex technical problems efficiently, ensuring high customer satisfaction scores.
- Document all customer interactions and technical resolutions in our CRM system (Zendesk/Salesforce).
- Collaborate with the engineering and product teams to escalate bugs and suggest feature improvements.
- Maintain a high level of technical knowledge through continuous training and self-study.
- Ensure strict adherence to company policies and security protocols while working remotely.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service (minimum 1 year).
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work weekends (Friday through Sunday) as part of the rotational schedule.
- Excellent verbal and written communication skills with a customer-first mindset.