Job Description
We are looking for a dedicated Remote Weekend Technical Support Specialist to join our growing team. We are specifically seeking talent in Tucson, AZ, and California who can commit to weekend shifts. As part of our team, you will receive all necessary equipment to perform your duties from home.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, ergonomic desk setup, and peripherals.
- Flexible Schedule: Focus on your weekends while enjoying the stability of a full-time role.
- Modern Tools: Work with the latest technology in a supportive, remote-first environment.
Job Overview:
The ideal candidate will be a self-motivated troubleshooter who excels in customer service. You will be the first point of contact for technical issues during off-peak hours, ensuring minimal disruption to our clients.
Responsibilities
- Provide high-quality technical support to end-users via phone, email, and remote desktop during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets efficiently.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the in-house team during off-hours to escalate complex issues.
- Maintain a professional and positive demeanor while representing the company brand.
Qualifications
- 1-3 years of experience in Technical Support, Help Desk, or Customer Service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to obtain a background check.